June 7th 2020

Event Cancellation Information

The BMA Mackay Marina Run Committee takes the safety and health of the community very seriously and have made the decision that hosting a large-scale event at this time is not in the best interest of our event entrants, general public and our loyal volunteers.

In light of this decision, our fundraising pages will remain open so that you can continue to support the great work of the Mackay Branch of the Leukaemia Foundation.

https://fundraise.leukaemia.org.au/event/mackay-marina-run-2020/home

During this time of uncertainty, the great work that the Leukaemia Foundation does is needed more than ever by local sufferers and their families who rely heavily upon the generous donations of participants each year.

2021 – the BMA Mackay Marina Run will be back with a vengeance in 2021.

All entrants who have paid their registration fee in the 2020 BMA Mackay Marina Run will be automatically registered in the corresponding event in the 2021 BMA Mackay Marina Run to be held on Sunday 6th of June 2021.

If this does not suit for some reason you have two options.  You may request a refund of your registration fee OR  you may request to donate your 2020 registration fee to the Leukaemia Foundation.

Complete this form if you would like to receive a refund of your registration fee.

Frequently Asked Questions

About the event cancellation

Why have you cancelled?

The BMA Mackay Marina Run Committee takes the health and wellbeing of the community very seriously. In this heightened phase of COVID-19 (more commonly known as Coronavirus), we feel it’s appropriate to take steps to ensure we protect this wherever we can. For this reason, we have cancelled this year’s BMA Mackay Marina Run. The Committee hasn’t taken this decision lightly and we share the disappointment that we know will be felt by everyone involved.

Will the event be postponed to a later date this year?

No, the 2020 event has been cancelled.

The next BMA Mackay Marina Run is next year, Sunday 6th of June 2021.

Can I still get an event singlet or t-shirt?

No, sorry.

How can I get more information about COVID-19 (Coronavirus)?

For updates regarding COVID-19 please visit  https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19

About entry fees

What happens to my entry fee?

All entrants who have paid their registration fee in the 2020 BMA Mackay Marina Run will be automatically registered in the corresponding event in the 2021 BMA Mackay Marina Run to be held on Sunday 6th June, 2021.  If this does not suit you for any reason you have two options.  You can request a refund of your 2020 registration fee OR request to donate your 2020 registration fee to the Leukaemia Foundation.

To request to receive a refund of your 2020 registration fee contact us by completing this form.

Click here to request a refund

Refunds will be processed from Monday 30th March 2020.

Usually, the refund appears within 10 business days, but it can take up to 15 business days to appear. Please be patient and if it doesn’t appear after 15 days, please email moc.n1591160765urani1591160765ramya1591160765kcam@1591160765tneve1591160765

When will I receive my refund?

Refunds will be processed from Monday the 30th March 2020. You will receive a confirmation email when the refund is processed letting you know that this has been completed. Please allow at least 15 days for this refund to appear in your account.

Where will my refund be sent?

Your refund will be processed back to the original payment method you used to pay for your registration.

Can I get my refund sent somewhere else?

Unless your refund fails, we cannot process your refund to any other card or account. If your refund does fail, we will contact you directly with instructions on how to proceed.

Can I donate my entry fee to charity?

Yes, that would be a very kind gesture and very much appreciated by the Mackay Branch of the Leukaemia Foundation. To donate your entry fee the Mackay Branch of the Leukaemia Foundation, please complete this form.  NOTE – if you donate your 2020 Mackay Marina Run registration fee to Leukaemia Foundation you will not be automatically registered in the 2021 BMA Mackay Marina Run.

Click here to donante 2020 registration fee to Leukaemia Foundation

My card has expired or has been cancelled – what should I do?

We will attempt to process the refund onto the original card as a first step. If the card has expired and you have been issued with a new card it may still be accepted and redirected by your bank. If it is not accepted we will contact you directly with instructions on how to proceed.

Can I transfer my entry to next year?

Yes, all you need to do is nothing. Your 2020 registration will automatically enter you in the same event in 2021.

NOTE – applicable only to complete, paid registrations.  Not applicable to ‘incomplete’, unpaid registrations.

I registered multiple people; will I receive a refund for each registration?

Yes, refunds will start being processed as of Monday 30th March. Usually, the refund appears within 10 business days, but it can take up to 15 business days to appear.

About other fees paid

I purchased a cap during registration, will this be refunded?

Yes, refunds will start being processed as of Monday 30th March.

About charities and donations

How will charities be impacted?

We are keeping fundraising pages open so that you can continue to support the Mackay Branch of the Leukaemia Foundation who rely on your donations.

https://fundraise.leukaemia.org.au/event/mackay-marina-run-2020/home

What about donations?

Fundraising pages will be kept open so that you can continue to support charities who receive your donations.

https://fundraise.leukaemia.org.au/event/mackay-marina-run-2020/home

 

Can I still make a donation?

Yes, that would be a lovely thing to do. You can visit https://fundraise.leukaemia.org.au/event/mackay-marina-run-2020/home   to make a donation or you can still sponsor someone who has a fundraising page.

Further information